Privacy Policy

1. Information We Collect

Ping Africa ("we", "our", or "us") collects information that you provide directly to us when you:

• Create an account or use our services
• Make a purchase or subscribe to our services
• Contact us for support or information
• Participate in surveys or promotions

1.1 Personal Information

We collect personal information such as your name, email address, phone number, billing address, and payment information when you register for our cloud services.

1.2 Usage Information

We automatically collect information about your use of our services, including IP addresses, browser type, operating system, access times, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: We will share information when you give us explicit permission
• Service providers: We work with third-party service providers who help us operate our business
• Legal requirements: We may disclose information if required by law or in response to legal process
• Business transfers: Information may be transferred in connection with a merger or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability - receive your data in a structured format
• Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: support@ping.africa
• Address: Nairobi, Kenya
• Phone: +254 722 615 615